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Hostgator account created and deleted: in one day!
Given Rating: 
I opened a Hostgator Baby account yesterday and paid for one year. At the end of the process, I got a message to click on a link that would bring me to their billing system to pay for the invoice so that they could activate my account. Below is the email I got:
Thank you for choosing Hostgator.com as your web hosting provider. This email confirms that we have received your order.
If you have already submitted payment, your account will be setup within 20 minutes. If you have yet to make payment you may do so by going to https://secure.hostgator.com/billing and logging in with primary email address / password specified at time of signup.
Once setup you will receive an email notification with your account information. If you fail to receive this email please check your spam / junk email folder. If you still don’t have it please contact sales@hostgator.com with another email address we can send to.
Please note that setup for semi dedicated accounts may take from 2-8 hours setup time.
Thank you,
HostGator.com Sales Team
**************************
But no matter how I tried, I could not login to their billing system and kept on getting a LOGIN NOT VALID message, so I replied to the email to say so, and that was assigned Ticket #2726945, to which I got the reply, below:
Hostgator & lost files
Given Rating:
Over the last year or two I have probably given more positive reviews than negative reviews. But it appears I have to gripe a bit about a hosting provider now. Until today I have been fairly happy with their service, but what happened today i’ll be canceling my hosting account after nearly a year.
Before I signed up with hostgator.com a year ago I went into their 24/7 live chat to ask them about some of their policies. The main question was do they allow of un-copyrighted song files to be hosted on their servers. Which the tech person said, and I quote (as I kept the chat log) “as long as they not illegal in the U.S”. I then said we host various Concert files from Classic Rock groups such as Pink Floyd, U2, Grateful Dead etc… and that they are legal to host these as no copyright infringement are broken. Then went ont to the whole archive.org thing, and he said “that should be fine”.
So flash forward to last week. A year after I have been hosting roughly 100 of these concerts someone logged into our FTP Server and deleted all of the files. Put up some really nasty index.html that forwarded to some porn website that had a virus on it. We eventually caught the person and banned him. I contacted HostGator in regards to their backup system. Which they say the backup all accounts. I opened up a ticket to restore just the folder that was lost. And had to pay a restore fee, which IMHO isn’t warranted. I’ve never had to pay for a backup before. The Sales Department pretty much immediately dinged my CC, then said they would forward the ticket to the restore team/admin, which it sat there a few days. Finally someone answered it and said they would take a look.
A few more days went by and today and I got a ticket reply stating that I was over my inode limit and they cannot restore the backup. Then went on to say they deleted the directory I want restored because they do not allow hosting of MP3 files. Which again these are Concert Files, whom I have been hosting for over 5 years now on another (good) provider. So I told them to REFUND my card immediately, which looks like they are in the process of.
My first gripe is… don’t have your sales/tech people tell me I can host these files, then down the road say I can’t. Do not say you can restore my account/directory then give a bogus “inode limit” excuse. Then do not go into my account and physically delete my directory. I find this unacceptable, and its why i’ll be moving my account to another provider.
I have been a happy customer before this, but due to this I’m going to cancel. I do not like to be told I can do something, then someone else with the same commpany says… nope can’t do it. Have them say they can restore an account then… nope can’t do it.
So i’ll be happy to tell everyone I know.. stay away from hostgator.com. I sure as will..
Hostgator: amazing!
Given Rating:
Amazed about the capabilities of these guys, not only the support is incredible to the point of actually tweaking your website (Drupal based) and upgrading stuff but the answers have been spot on.
I love the features they provide although i wish they had a slightly better domain manager like the one you find on other host providers but that is all i can think of, everything else has been superb and the privacy and security are excellent.
These guys do not ask you for your own password via emails like other people do, they don’t ask you for your credit card via email like others do.
I feel i am going to stay quite a bit here.
Hostgator review: perfect until now
Given Rating: 
I am with HostGator Since December 2007 and all was absolutely perfect until three days ago when we lost access to our cpanel, FTP and outgoing email. Access was intermittent and when successful, very slow and unreliable. The websites were up and running without problems however. FTP access to other servers (not on HG) was without problems.
The online support initially sent us to the ISP. That was strange since it was clear that it was not a DNS problem (HG hosted websites were operating just fine, remember?)
ISP tested their connection and could not access /cpanel either. They also completed a full trace and they resolved all our HG-hosted sites without any problem.
Back to HG - their senior admins examined the situation and after a lot of discussions they traced the problem to the servers and announced that they fixed it.
That worked for two days. Now the problem occurred again.
Current status is that we are without any possibility to update the website or FTP files. We also cannot manage the site via cpanel. At least the website is still up.
For me, HG reliability is at the very bottom.