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FeedsHostgator review: perfect until now
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I am with HostGator Since December 2007 and all was absolutely perfect until three days ago when we lost access to our cpanel, FTP and outgoing email. Access was intermittent and when successful, very slow and unreliable. The websites were up and running without problems however. FTP access to other servers (not on HG) was without problems.
The online support initially sent us to the ISP. That was strange since it was clear that it was not a DNS problem (HG hosted websites were operating just fine, remember?)
ISP tested their connection and could not access /cpanel either. They also completed a full trace and they resolved all our HG-hosted sites without any problem.
Back to HG - their senior admins examined the situation and after a lot of discussions they traced the problem to the servers and announced that they fixed it.
That worked for two days. Now the problem occurred again.
Current status is that we are without any possibility to update the website or FTP files. We also cannot manage the site via cpanel. At least the website is still up.
For me, HG reliability is at the very bottom.